Return Policy

  • The product must be in suitable condition for sale (unused and in the original packaging).
  • The purchase invoice must be presented.
  • The maximum term to request the exchange of products will be 5 business days from the date of receipt.
  • The cost of transport and any other that entails the return will be borne by the customer.
  • For products purchased through the page, send your request to our email servicioalcliente@eaosd.org
  • Purchases made are subject to the right of withdrawal.
  • The return will be made through a refund note equivalent to the actual value paid for the product.

Warranty policy

  • You must present the payment invoice.
  • Products are guaranteed for 30 calendar days.
  • The warranty of any product will be subject to a technical diagnosis.
  • If the product warranty is valid, the product will be exchanged. If the product does not allow exchange, the price paid will be returned.
  • For products purchased through the page, send your warranty request to our email customerservice@eaosd.org
  • The guarantee will not be applicable if the diagnosis issued is the improper use of the property by the customer.
  • Exchanges or returns will not be accepted for defects in the leather or products purchased in promotion.